As a result of COVID-19, travel provider policies, as well as travel advisories, requirements, and restrictions, are constantly changing. Department of State.Īt American Express, the health, safety, and wellbeing of our customers is a top priority.
Please click here for the most current information from the U.S.If you booked through and still need help, click here to see more information.
SOUTHWEST AIRLINES CANCELLATION POLICY DURING COVID FREE
If you've already booked through American Express Travel or have any additional questions about preparing for your getaway, feel free to visit us online.
Traveling can seem somewhat challenging these days, but by staying informed and taking a few extra precautions, you can feel safer and more relaxed during your upcoming trip.
Learn more about The Centurion® Lounge re-openings and The Centurion® Lounge Commitment here, or visit our Lounge At Home page to bring parts of the lounge experience to you, right at home. Your health and safety continue to be our top priority, which is why we've implemented The Centurion® Lounge Commitment, featuring additional health and safety procedures so our lounges continue to be a safe, clean, and welcoming space for you, whenever you're ready to start traveling again. Please visit for the latest lounge information. You may be able to convert it back into points by contacting Membership Rewards® at 1-800-AXP-EARN (297-3276). If your flight is refunded by the airline, then you will receive a credit on your Card statement (in dollars) in the amount equivalent to the refund issued by the airline. If your flight is not refunded or you are issued a credit with the airline, you will not receive the points back in your Membership Rewards® account, nor will you receive a credit on your Card statement in dollars. If you cancel a flight directly with your airline that was booked with Membership Rewards® points (Pay with Points), your cancellation will be handled by the airline in accordance with their policies. For American Express Travel Bookings using Membership Rewards® points (Pay with Points):. How can I cancel a booking that I paid for with Membership Rewards® points? If you booked your travel with American Express Travel and you need to change/cancel a booking, we will be honoring the policies of your travel provider. You can also call American Express Travel with any questions. There will be options to cancel your flight, hotel, or car rental within the reservation details. If you would like to cancel your flight, hotel, or car reservation, please log in to your account and visit the Manage My Trips page. If you need to change/cancel an existing American Express Travel reservation: How do I modify my travel booking with American Express Travel? Travel Partner Care Standards – Health & Safety. Travel Partner Updates – COVID-19 Information & Related Policies. Using reliable COVID-19 resources is a good place to start, as this gives you information about up-to-the-minute situations in various locales, as well as travel advisories, specific travel restrictions and more. Staying updated during your travels is the first step in staying safe. Where can I find COVID-19 travel updates? Our site may allow you to book travel to a destination where you are not permitted to travel or has certain quarantine or other requirements, so it is your responsibility to be aware of these requirements prior to booking. We strongly encourage you to review the latest information before booking travel, any cancellation deadlines for booked travel and your date of travel. 
We've compiled the latest information and resources to help you feel comfortable and confident about any future travel. As a result of COVID-19, travel advisories, requirements and restrictions are constantly changing. But, chances are, you also have a lot of questions before you're ready to book your next vacation. Whether you're thinking about exploring the great outdoors, relaxing on the beach, or just planning an upcoming holiday getaway – traveling is on a lot of people's minds during what seems to be the "new normal".
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